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Frequently Asked Questions

In limited cases, you can use your existing Smart-ID account to register a new one. This method is only available to those who registered their account in a bank office.

It suits you only if you:

  1. Went to a bank office to register your account with the help of a bank teller
    AND
  2. Your account was registered after November 8th 2018 (you can see “Smart-ID qualified electronic signature” as your account level in your Smart-ID app menu, under “User info”)
    AND
  3. You are an adult
    AND
  4. You still have access to your existing account and that device.

You can use your existing Smart-ID to register a new Smart-ID account only If you answered yes to all 4 conditions. To continue, choose “existing Smart-ID” as your registration method on your new device and follow the instructions on the screen – it’ll be easy. Just make sure you’ve got your old device with your existing Smart-ID at hand before you start!

Did you make a mistake? You’ll see an error message about your existing Smart-ID account not being supported and you can re-start the process with a different registration method.

This method does NOT suit you if:

  • you used any other registration method (ID-card, mobile-ID, biometric, banklink) to authenticate your existing account
  • and/or if you no longer have access to your existing account (i.e. after factory reset, you no longer that device, your device was broken etc.)
  • and/or are not over 18 years of age
  • and/or if your existing account was registered before November the 8th 2018).

In Latvia and Lithuania:

If you have no other registration methods available and you need a new Smart-ID account only to access your online bank, you can use your existing Smart-ID to create a new Basic account.

Smart-ID (full access account)
Estonia Latvia Lithuania
e-Identity:
ID-card *
Mobile-ID n/a
Bank offices:
SEB
Swedbank
Luminor
Šiaulių Bankas n/a n/a n/a
Medicinos Bankas n/a n/a n/a
Biometric identification:
ID-card n/a
Passport
Smart-ID Basic (limited access account)
Estonia Latvia Lithuania
Bank link:
SEB n/a
Swedbank n/a
Luminor n/a
Šiaulių Bankas n/a n/a
Medicinos Bankas n/a n/a
Bank offices:
Medicinos Bankas n/a n/a
Šiaulių Bankas n/a n/a

How to use the table:
V = Yes, this method is available
n/a = No, this option not available
* = Option available with some limitations

NB! Depending on the registration method, different age restrictions may apply for users younger than 18 years old. Please read more about the requirements for Smart-ID account for minors.

Terms of use, for example transfer limits etc., are set by e-service providers.

* Geographical restrictions might apply.