Frequently Asked Questions

In limited cases, you can use your existing Smart-ID account to register a new one. This method is only available to those who registered their account in a bank office.

It suits you only if you:

1. Went to a bank office to register your account with the help of a bank teller
   AND
2. Your account was registered after November 8th 2018 (you can see “Smart-ID qualified electronic signature” as your account level in your Smart-ID app menu, under “User info”)
   AND
3. You are an adult
   AND
4. You still have access to your existing account and that device.

You can use your existing Smart-ID to register a new Smart-ID account only If you answered yes to all 4 conditions. To continue, choose “existing Smart-ID” as your registration method on your new device and follow the instructions on the screen – it’ll be easy. Just make sure you’ve got your old device with your existing Smart-ID at hand before you start!

Did you make a mistake? You’ll see an error message about your existing Smart-ID account not being supported and you can re-start the process with a different registration method.

This method does NOT suit you if:

• you used any other registration method (ID-card, mobile-ID, biometric, banklink) to authenticate your existing account
• and/or if you no longer have access to your existing account (i.e. after factory reset, you no longer that device, your device was broken etc.)
• and/or are not over 18 years of age
• and/or if your existing account was registered before November the 8th 2018).

In Latvia and Lithuania:

If you have no other registration methods available and you need a new Smart-ID account only to access your online bank, you can use your existing Smart-ID to create a new Basic account.