Smart-ID is now available in Belgium!

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Frequently Asked Questions

In some cases you can use your existing Smart-ID account to authenticate another Smart-ID account on a different device. Limitations for this method depend on whether the new account is being registered for a minor or for an adult.

Registration for an adult:

This method is available to you only if you can answer YES to all of these conditions:

  1. you registered your previous active account in a bank office, with the help of a bank teller
  2. … and you are over 18 years old
  3. … and your previous account is still active
  4. … and still have access to your previous account and the device it was used in.

If you can answer “yes” to all of the conditions above, follow the instructions on your screen and choose “existing Smart-ID” as your registration method. Just make sure you’ve got your old/other device with your existing Smart-ID at hand before you start!

Errors when registering with an existing Smart-ID account:

Did you make a mistake? You’ll see an error message about your existing Smart-ID account not being supported and you can restart the process with a different registration method.

Please remember that this method does NOT suit you if:

  • you used any other registration method (ID-card, mobile-ID, biometric, banklink or Smart-ID) to authenticate your previous/existing account instead of visiting a bank office
  • and/or if you no longer have access to your existing account and the device it was registered to (i.e. after factory reset, you no longer have that device, your device was broken, etc.)
  • and/or are not over 18 years of age
  • and/or if you’re an adult registering your very first Smart-ID account.
Smart-ID (full access account)
Estonia Latvia Lithuania
ID-card *
Mobile-ID n/a
Bank offices:
Biometric identification:
Existing Smart-ID account
Smart-ID ** ** **
Smart-ID Basic (limited access account)
Estonia Latvia Lithuania
Bank link:
SEB n/a n/a
Urbo Bank n/a n/a
Bank offices:
SEB n/a n/a
Swedbank n/a
Urbo Bank n/a n/a
Šiaulių Bankas n/a n/a
Existing Smart-ID account:
Smart-ID n/a

How to use the table:
V = Yes, this method is available
n/a = No, this option not available
* = Option available with some limitations
** = Option available with specific limitations, please read more about using your existing Smart-ID to authenticate a new account.

NB! Depending on the registration method, different age restrictions may apply for users younger than 18 years old. Please read more about the requirements for Smart-ID account for minors.

Terms of use, for example transfer limits etc., are set by e-service providers.

* Geographical restrictions might apply.