For e-service providers
Error codes for biometric registration
Biometric registration error: document locked
When registering for an account, I receive an error message “No parent identified”. What should I do?
Why do I receive an error message redirecting me to review my data in the Population Register after authentication with an ID-card or Mobile-ID?
When registering with an ID-card, I receive an error “There was a problem loading your data”. What should I do?
When registering an account in Lithuania, I receive an error message saying “Undisclosed personal data”. Why is that?
I am using an Android device and tried to register a Smart-ID account using my Swedbank online banking account. But after I have entered my contact data, I get a white screen. What should I do?
App error: INVALID TRANSACTION STATE
I got a “Technical Error” / “Account not found”. What should I do now?
E-service asks me to upgrade my Smart-ID account level. What should I do?
I’m trying to use my Smart-ID, but the e-service says that there is no such account
I started authentication but nothing happens on my phone. What should I do now?
I received an error message “Connection is not secure”. What should I do now?
Problem: browser session ends in the smartphone before login Smart-ID is completed
Unable to pass security check
Pressing buttons in the Smart-ID app doesn’t work. What should I do?
After registration, the Smart-ID application is showing the message “App notifications unavailable”