Frequently Asked Questions

From November 2018, Smart-ID is recognised as a QSCD (Qualified Signature Creation Device). It means that electronic signatures given with Smart-ID have the same legal standing as signatures given by hand (QES level) and are accepted throughout the European Union. Read more about the levels of electronic signatures.

Signing documents with Smart-ID is easy.

First of all: check that your Smart-ID has the right account level by opening User info from your Smart-ID app menu. If it says Smart-ID Qualified Electronic Signature, you are good to go. If it says anything else, you need to upgrade your account level: update the app, delete your existing account and register a new one.

There are several options for signing documents:

  • Use online signing services: you can use Smart-ID to sign documents with Dokobit, eDoks and Mark Sign signing portals.
  • Get an app: if you’re an iPhone user, you can download the Dokobit app.
  • DigiDoc4 software: you can sign or check the validity documents directly in your computer using the latest Estonian ID-software DigiDoc4 Client. Unfortunately there are limitations affecting Latvian and Lithuanian personal codes and as a result, use of DigiDoc4 is available only in business mode.
  • Try an add-in for your computer: you can sign documents directly in your Microsoft Word with the Dokobit add-in.

Please be aware that electronically signed documents may come in different formats and not all are universally supported. If you have the choice, we recommend you always prefer the asice file format – it’s the standard for all European Union countries (your signed documents will look like this: filename.asice).