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Frequently Asked Questions

From November 2018, Smart-ID is recognised as a QSCD (Qualified Signature Creation Device). It means that electronic signatures given with Smart-ID have the same legal standing as signatures given by hand (QES level) and are accepted throughout the European Union. Read more the levels of electronic signatures.

How to make sure your Smart-ID is QSCD level?

App version:
You will need app version 14.7 or later. To check which version you have, open your Smart-ID app and select ‘Application info’ from the menu. Update the app if necessary.

Account level:
Your account level needs to say ‘Smart-ID Qualified Electronic Signature’. If it says anything else, you will need to delete your existing account and register a new one. To check which account level you have, open ‘User info’ from your Smart-ID app menu.

Important: this service is not available for Smart-ID Basic users (accounts registered using bank authentication in Latvia and Lithuania). If you have Smart-ID Basic, you’ll need to register a new Smart-ID account using either ID-card, mobile-ID or bank office authentication.

How to sign documents with Smart-ID?

Signing documents with Smart-ID is easy: you can use signing services provided by the Dokobit signing portal, SigningServices or Lahdes. You could also try the free Dokobit add-in, which allows you to sign documents directly in Microsoft Word, or download Dokobit app for your iPhone.

If you receive documents signed with Smart-ID, you can check the validity of the signature in Dokobit.

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