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Frequently Asked Questions

Smart-ID (full access account)
Estonia Latvia Lithuania
e-Identity:
ID-card *
Mobile-ID n/a
Bank offices:
SEB
Swedbank
Luminor n/a n/a n/a
Šiaulių Bankas n/a n/a n/a
Medicinos Bankas n/a n/a n/a
Smart-ID Basic (limited access account)
Estonia Latvia Lithuania
Bank link:
SEB n/a
Swedbank n/a
Luminor n/a
Šiaulių Bankas n/a n/a
Medicinos Bankas n/a n/a
Bank offices:
Medicinos Bankas n/a n/a

How to use the table:
V = Yes, this method is available
n/a = No, this option not available
* = Option available with some limitations

NB! Depending on the registration method, different age restrictions may apply for users younger than 18 years old. Please read more about the requirements for Smart-ID account for minors.

Terms of use, for example transfer limits etc., are set by e-service providers.

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There are a few possible reasons.

If you’re using an Android device, you might get an error message because you have antivirus software such as Android AVG or parental control app Qustodio installed on the device which is preventing a secure connection within the Smart-ID app. Try disabling the software and registering again to see if it solves the problem.

You might also get the error message “connection is not secure” if you are using mobile internet and have run out of allocated data. Check if you can still use the internet and if not, either connect to a Wi-fi network or contact your mobile provider to top up your data.

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