Frequently Asked Questions

Smart-ID (full access account)
Estonia Latvia Lithuania
ID-card *
Mobile-ID n/a
Bank offices:
Biometric identification:
Existing Smart-ID account
Smart-ID ** ** **
Smart-ID Basic (limited access account)
Estonia Latvia Lithuania
Bank link:
SEB n/a n/a
Urbo Bank n/a n/a
Bank offices:
SEB n/a n/a
Swedbank n/a
Urbo Bank n/a n/a
Šiaulių Bankas n/a n/a
Existing Smart-ID account:
Smart-ID n/a

How to use the table:
V = Yes, this method is available
n/a = No, this option not available
* = Option available with some limitations
** = Option available with specific limitations, please read more about using your existing Smart-ID to authenticate a new account.

NB! Depending on the registration method, different age restrictions may apply for users younger than 18 years old. Please read more about the requirements for Smart-ID account for minors.

Terms of use, for example transfer limits etc., are set by e-service providers.

* Geographical restrictions might apply.

If you register a Smart-ID account via online bank authentication and the registration fails, then most likely your data is not correct in your bank.

You should contact your bank and make sure that the following data is correct in their database:

  • your national ID number must be Latvian or Lithuanian;
  • your country of residency must be set as Latvia or Lithuania.

For example, if your personal information in the bank’s database includes some other country of residence except Latvia or Lithuania, for example Finland, or Finnish national ID number, then the account registration is not possible.

To check and correct this information, you must turn to your bank office bringing your passport or ID-card with you.