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Frequently Asked Questions

Your Smart-ID account is valid for 3 years. When the expiration date is getting close, your app will start reminding you about it (i.e. before you enter the PIN-code)*. We’ll also use other channels (like e-mails) to warn you about account expiration.

If you want to check when your Smart-ID account will expire, open the app and click “User Info” on the menu. Select “Account active until” and you’ll see how long you have left until the account needs to be renewed.

Remember! Smart-ID is device based: if you have it on multiple devices, they will each have a separate account that will need to be updated every 3 years. Updating one account will not update the others!

 

* If you check your “Account active until” date and your account is active for less than 2 months, but you have not received any notifications about it, it could be because you’ve turned off automatic notifications for Smart-ID or that you are using an old version of the app. If this is the case, you will need to update the app to version 18 or newer to be able to renew your account!
If you’ve received messages (SMS, e-mail etc) about renewing your account and your current Smart-ID account is not about to expire, this is because you have multiple active accounts.

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