Frequently Asked Questions

Yes, if your personal details have changed in the national population registry, you need to update your Smart-ID account.

If you’re not sure which of your accounts needs an update, here’s how to find out:

1. Open the Smart-ID app and select “Settings”;
2. Check the account information under “User info”:

• If the information matches, this is the account you need to update.
• If it doesn’t match, this account does not need updating. In this case, one of your other accounts needs to be updated. You can review and, if necessary, cancel your multiple Smart-ID accounts at portal.smart-id.com.

If you are user from Latvia / Latvian personal code holder:

You will receive a notification to renew your Smart-ID account from us by email or SMS in the language you used when you registered your account. If you provided both your email and phone number during registration, the notification will be sent only to your email.

You must renew your Smart-ID account within 30 days of receiving the first notification. Failure to do so will result in the deactivation of your Smart-ID account, and you will no longer be able to use it.

You can find instructions on registering a new Smart-ID account here: https://www.smart-id.com/help/faq/.