Frequently Asked Questions

Is your Smart-ID telling you that your Smart-ID account is about to expire? It means two things:

First of all: congratulations! You’re an experienced Smart-ID user and have been with us for three years already. Did you know that you were among the ‘early birds’ to adopt this new way of electronic identification? Thank you for being an innovator!

Secondly: electronic signatures given using Smart-ID have legal ramifications, so we need to be sure that your account is linked to the correct person with correct personal data. It means that your account needs to be renewed every 3 years. If your account expires before you renew it, you won’t be able to continue using it to access e-services, confirm transactions or sign documents.

Renewing the account is very easy: just follow the instructions on the screen and you’ll be done in a few minutes.

If you want to check when your account will expire, open the Smart-ID app, click on the menu (three lines) and “User info”. You can start your account renewal process by clicking on the “Upgrade your account” option in the app menu, or by clicking on the expiration notification that you received. “Upgrade your account” button will be visible for you up to 2 months before your account expires.

How can I renew my account?

Account renewal process is very similar to registering a new Smart-ID account, but even faster and easier. You’ll be asked a few questions and then you’ll need to authenticate yourself. There are several ways to do it, choose the one that is easiest for you.

Do not worry: the app will guide you through account renewal step-by-step. We’ve made sure that the process is as simple and fast as possible and that our instructions are easy to follow. Just make sure you read through all of the information on your screen before continuing to the next step.

Upgrading from Smart-ID Basic account is easy

Account renewal is a great time to upgrade your Smart-ID Basic account to qualified full-access Smart-ID.

Smart-ID Basic accounts are used in Latvia and Lithuania and are limited to online banking. Smart-ID accounts (also known as qualified or full access accounts) do not have limitations: you can log in to all supported e-services, confirm transactions, digitally sign documents etc.

If you are about to renew your Smart-ID Basic account, consider upgrading it at the same time. For Smart-ID, you need to authenticate your account with a secure verification method such as using your ID-card or mobile-ID or visiting a bank office (where a bank teller does the document check for you).

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