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Frequently Asked Questions

Creating a new Smart-ID account when changing your smart device, or after a factory reset
How to register a Smart-ID account using an ID-card
Registration methods for Smart-ID
Smart-ID (full access account)
Estonia Latvia Lithuania
e-Identity:
ID-card
Mobile-ID n/a
Bank offices:
SEB
Swedbank
Luminor n/a n/a n/a
Šiaulių Bankas n/a n/a n/a
Medicinos Bankas n/a n/a n/a
Smart-ID Basic (limited access account)
Estonia Latvia Lithuania
Bank link:
SEB n/a
Swedbank n/a
Luminor n/a
Šiaulių Bankas n/a n/a
Medicinos Bankas n/a n/a

How to use the table:
V = Yes, this method is available
n/a = No, this option not available

NB! Depending on the registration method, different age restrictions may apply for users younger than 18 years old. Please read more about the requirements for Smart-ID account for minors.

Terms of use, for example transfer limits etc., are set by e-service providers.

When registering an account with an ID-card, the ID-card PIN dialogue window does not appear
What is my national ID or personal code number?
How can I use Mobile-ID to register a Smart-ID account?
Why do I receive an error message redirecting me to review my data in the Population Register after authentication with an ID-card or Mobile-ID?
I received an error message “Connection is not secure”. What should I do now?
When registering with an ID-card, I receive an error “There was a problem loading your data”. What should I do?
When registering an account in Lithuania, I receive an error message saying “Undisclosed personal data”. Why is that?
I am using an Android device and tried to register a Smart-ID account using my Swedbank online banking account. But after I have entered my contact data, I get a white screen. What should I do?
What are the requirements for registering a Smart-ID account via online bank authentication?
I cannot register an additional Smart-ID account using my Lithuanian SEB bank code card. Why?
Why do I need two PIN codes?
Can different people have an account on the same device?
Can I have several Smart-ID accounts on multiple smart devices?

Yes, the number of devices is not limited. Just remember – you need to download and install the Smart-ID app and register a new Smart-ID account for each smart device.