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Frequently Asked Questions

Creating a new Smart-ID account when changing your smart device, or after a factory reset

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How to register a Smart-ID account using an ID-card

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Registration methods for Smart-ID
Smart-ID (full access account)
Estonia Latvia Lithuania
e-Identity:
ID-card *
Mobile-ID n/a
Bank offices:
SEB
Swedbank
Luminor n/a n/a n/a
Šiaulių Bankas n/a n/a n/a
Medicinos Bankas n/a n/a n/a
Smart-ID Basic (limited access account)
Estonia Latvia Lithuania
Bank link:
SEB n/a
Swedbank n/a
Luminor n/a
Šiaulių Bankas n/a n/a
Medicinos Bankas n/a n/a
Bank offices:
Medicinos Bankas n/a n/a

How to use the table:
V = Yes, this method is available
n/a = No, this option not available
* = Option available with some limitations

NB! Depending on the registration method, different age restrictions may apply for users younger than 18 years old. Please read more about the requirements for Smart-ID account for minors.

Terms of use, for example transfer limits etc., are set by e-service providers.

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When registering an account with an ID-card, the ID-card PIN dialogue window does not appear

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What is my national ID or personal code number?

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How can I use Mobile-ID to register a Smart-ID account?

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Why do I receive an error message redirecting me to review my data in the Population Register after authentication with an ID-card or Mobile-ID?

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I received an error message “Connection is not secure”. What should I do now?

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When registering with an ID-card, I receive an error “There was a problem loading your data”. What should I do?

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When registering an account in Lithuania, I receive an error message saying “Undisclosed personal data”. Why is that?

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What are the requirements for registering a Smart-ID account via online bank authentication?

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I cannot register an additional Smart-ID account using my Lithuanian SEB bank code card. Why?

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Why do I need two PIN codes?

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Can different people have an account on the same device?

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Can I have several Smart-ID accounts on multiple smart devices?

Yes, the number of devices is not limited. Just remember – you need to download and install the Smart-ID app and register a new Smart-ID account for each smart device.

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