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Frequently Asked Questions

I downloaded and installed the application – what should I do now?

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Can I have several Smart-ID accounts on multiple smart devices?

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Can different people have an account on the same device?

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Why do I need two PIN codes?

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What authentication methods can be used for registering Smart-ID account?

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For online identification:

  • In Estonia, you can apply for Smart-ID electronically using your ID-card or Mobile-ID.
  • In Latvia you can apply for Smart-ID electronically using your ID-card or you can use internet bank link identification (PIN calculator, code card) if you want to apply for a Smart-ID Basic account
  • In Lithuania, you can apply for Smart-ID electronically using your ID-card or Mobile-ID or you can use internet bank link identification (PIN calculator, code card) if you want to apply for a Smart-ID Basic account

Identification in bank offices:

  • take your national ID document with you and visit your local Swedbank or SEB bank office

Closing the Smart-ID account:

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Is there any difference between using different registration methods?

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What conditions must be met for registering a Smart-ID account?

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I cannot register an additional Smart-ID account using my Lithuanian SEB bank code card. Why?

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What are the requirements for registering Smart-ID account with Lithuanian ID-card?

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What are the requirements for registering Smart-ID account with Latvian ID-card?

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What are the requirements for registering a Smart-ID account via online bank authentication?

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I am using an Android device and tried to register a Smart-ID account using my Swedbank online banking account. But after I have entered my contact data, I get a white screen. What should I do?

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Can I register a Smart-ID account with the new generation Latvian national ID number?

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When registering an account in Lithuania, I receive an error message saying “Undisclosed personal data”. Why is that?

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When registering with an ID-card, I receive an error “There was a problem loading your data”. What should I do?

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I received an error message “Connection is not secure”. What should I do now?

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Why do I receive an error message redirecting me to review my data in the Population Register after authentication with an ID-card or Mobile-ID?

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Using Smart-ID after changing the device or resetting your smart device

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How can I use Mobile-ID to register a Smart-ID account?

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What is my national ID or personal code number?

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