English

Frequently Asked Questions

I do have new generation Latvian ID-code (starting with 32*) and do have limited access to eservices. Can e-service providers identify my age?

If you did register your Smart-ID account after 13th of May, 2021 using biometric identification as a registration method, then e-service provider can identify your age from your Smart-ID certificate. This might allow you to enter and use e-services, which are not allowed to use for underage people.

Using your existing Smart-ID account to register a new account
Can foreigners/non-residents use Smart-ID?
Creating a new Smart-ID account when changing your smart device, or after a factory reset
How to register a Smart-ID account using an ID-card
Registration methods for Smart-ID
Smart-ID (full access account)
Estonia Latvia Lithuania
e-Identity:
ID-card *
Mobile-ID n/a
Bank offices:
SEB
Swedbank
Luminor
Biometric identification:
ID-card
Passport
Existing Smart-ID account
Smart-ID ** ** **
Smart-ID Basic (limited access account)
Estonia Latvia Lithuania
Bank link:
SEB n/a n/a
Urbo Bank n/a n/a
Bank offices:
SEB n/a n/a
Swedbank n/a
Urbo Bank n/a n/a
Šiaulių Bankas n/a n/a
Existing Smart-ID account:
Smart-ID n/a

How to use the table:
V = Yes, this method is available
n/a = No, this option not available
* = Option available with some limitations
** = Option available with specific limitations, please read more about using your existing Smart-ID to authenticate a new account.

NB! Depending on the registration method, different age restrictions may apply for users younger than 18 years old. Please read more about the requirements for Smart-ID account for minors.

Terms of use, for example transfer limits etc., are set by e-service providers.

* Geographical restrictions might apply.

When registering an account with an ID-card, the ID-card PIN dialogue window does not appear
What is my national ID or personal code number?
How can I use Mobile-ID to register a Smart-ID account?
Why do I receive an error message redirecting me to review my data in the Population Register after authentication with an ID-card or Mobile-ID?
I received an error message “Connection is not secure”. What should I do now?
When registering with an ID-card, I receive an error “There was a problem loading your data”. What should I do?
When registering an account in Lithuania, I receive an error message saying “Undisclosed personal data”. Why is that?
What are the requirements for registering a Smart-ID account via online bank authentication?
Why do I need two PIN codes?
Can different people have an account on the same device?
Can I have several Smart-ID accounts on multiple smart devices?