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Frequently Asked Questions

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  1. You need the latest Smart-ID app version (v18 or newer): if you’ve turned on automatic updates, you’re good to go. If you’ve disabled automatic updates, you might need to update the app manually.
  2. You will need to authenticate your account the same way you did when you registered your account originally. Choose which ever authentication method is easiest for you: ID-card, mobile-ID, bank link or visiting a bank office.
  3. A few minutes of your time: updating the account will take just a few minutes.

 

Technical requirements for account renewal


ANDROID
: Minimum operating system Android 4
IOS: Minimum operating system iOS 11

DEVICE REQUIREMENTS

  • iPhone 5S or newer
  • iPod Touch (5th generation) or newer
  • iPad 2 or newer
  • iPad Mini since first generation
  • Android: any device using Android 4 or newer is suitable

NB! If you are using an older operating system, you won’t be able to update your Smart-ID to the latest version and you may not receive automatic in-app notifications about account expiration. In this case, to keep using Smart-ID you will need to register a new account (using an older supported Smart-ID app version) and delete your existing account.

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