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Frequently Asked Questions

Electronic signatures given using Smart-ID have legal ramifications, so we need to be sure that your Smart-ID is linked to the correct person and with the correct personal data. As you use Smart-ID to confirm identity (making bank transfers, changing personal details, adjusting services, signing agreements etc), we need to be sure that whoever is using the device and has access to your PIN-codes has the right to do so.

…and what if I do not do it?

If you let your account expire, it will stop working so you won’t be able to use it to log in or confirm your activities. To keep using Smart-ID if your current account has expired without renewing it, you will need to register a new account.

Using Smart-ID
Smart-ID Basic Smart-ID
Can be used for:
Online banking:
Other e-services: NO
Digital signing: NO
Main differences between Smart-ID Basic and full access Smart-ID
Smart-ID Basic Smart-ID
Registration methods:
Bank link: NO
ID-card: NO
Mobile-ID: NO
Bank office visit: NO
Biometric identification: NO
Basic requirements:
Device requirements: The same* The same*
Account valid for: 3 years 3 years
Multiple accounts allowed:
Available for minors: Varies** Varies**
Price and fees: FREE FREE
Available in countries:
Estonia: NO
Latvia:
Lithuania:

* Technical requirements are always the same regardless of the account type
** Minimum age requirements are set by service providers.

 

How to upgrade from Basic to full access Smart-ID?

When you’re trying to access an e-service that isn’t supported by Smart-ID Basic, we’ll send you a notification with a link to the upgrade process.

Or you can simply delete your existing Smart-ID Basic account and register a new one with any other registration method besides the bank link authorisation Just remember not to delete your existing account until you are ready and able to finish the registration process!

No matter which way you get to the account upgrade process, you need to be able to authenticate the account with a method other than using the bank link. So choose which method suits you the best, either:

  • electronically with an ID-card or Mobile-ID;
  • by visiting the bank office
  • or by using our newest option biometric registration (where you use your phone to scan your document at home) to complete the registration process.

You cannot upgrade your account level with a bank link authorisation! If it is the only authorisation method available to you at the moment, keep using Smart-ID Basic until you’re able to use other registration methods.