Frequently Asked Questions

Yes, if your personal details have changed in the national population registry, you need to update your Smart-ID account.

If you’re not sure which of your accounts needs an update, here’s how to find out:

  1. Open the Smart-ID app and select “Settings”;
  2. Check the account information under “User info”:
  • If the information matches, this is the account you need to update.
  • If it doesn’t match, this account does not need updating. In this case, one of your other accounts needs to be updated. You can review and, if necessary, cancel your multiple Smart-ID accounts at portal.smart-id.com.

If you are user from Latvia / Latvian personal code holder:

You will receive a notification to renew your Smart-ID account from us by email or SMS in the language you used when you registered your account. If you provided both your email and phone number during registration, the notification will be sent only to your email.

You must renew your Smart-ID account within 30 days of receiving the first notification. Failure to do so will result in the deactivation of your Smart-ID account, and you will no longer be able to use it.

You can find instructions on registering a new Smart-ID account here: https://www.smart-id.com/help/faq/.

Using Smart-ID
Smart-ID Basic Smart-ID
Can be used for:
Online banking:
Other e-services: NO
Digital signing: NO
Main differences between Smart-ID Basic and full access Smart-ID
Smart-ID Basic Smart-ID
Registration methods:
Bank link: NO
ID-card: NO
Mobile-ID: NO
Bank office visit: NO
Biometric identification: NO
Existing Smart-ID:
Basic requirements:
Device requirements: The same* The same*
Account valid for: 3 years 3 years
Multiple accounts allowed:
Available for minors: Varies** Varies**
Price and fees: FREE FREE
Available in countries:
Estonia: NO

* Technical requirements are always the same regardless of the account type
** Minimum age requirements are set by service providers.