Frequently Asked Questions

If you are registering Smart-ID account with Latvian ID-card, please make sure that the following requirements are met:

  • you are NOT using the new generation Latvian ID-number that starts with 32 – online registration is only available for old ID numbers.
  • make sure you have installed Latvian ID-card middleware. Windows and Mac OS X operating system users can download required software from here
  • to complete the registration, a browser-based signing plugins package must be installed. We recommend using plugins which can be downloaded from here:
  • browser-based signing plugins must be enabled, instructions for that are here