Frequently Asked Questions

We urge you to be vigilant with calls, SMS messages and emails.
IMPORTANT: We do not use any robots for calls!
Scammers use a variety of tricks and methods to get people to confirm activities initiated by fraudsters.
The validity period of the Smart-ID account is always visible in the Smart-ID app, and the account renewal can only be done within the app.
Always check the addressee or number from which you are being contacted and assess its authenticity.
If the sender, the content and the structure seem suspicious, never click on a link in the forwarded text or enter any data.
Be wary if the person calling you asks you to enter PINs to confirm a transaction that you did not initiate.