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Frequently Asked Questions

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While you usually see just one confirmation code in the e-service and Smart-ID, some e-services will use extra safety measures by providing you with three confirmation codes:

  • you’ll see a correct confirmation code in the e-service
  • Smart-ID app will give you a choice of three different confirmation codes
  • You need to pay attention and select only the correct code by clicking on it before you can enter the required PIN-code
  • If you need to, you can switch between apps to make sure you remember/know the correct confirmation code
  • If you choose wrong confirmation code, then you will have to start a new transaction, after what three (3) new verification codes will be displayed.

Watch the Smart-ID instruction video: comparing 3 confirmation codes (iOS) and Smart-ID instruction video: comparing 3 confirmation codes (Android) for further assistance.

 

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