Frequently Asked Questions

You might notice your app informing you there is “No transaction found” when you open the Smart-ID app and tap anywhere on the screen. It’s because when you open the app, it performs a request to see whether you are in the middle of authentication or signing a transaction. It is checking to see if there is a service waiting for you to confirm your identity.

  • If there is a request waiting – for example you were logging in to your online bank account or confirming a transfer – the app will display the confirmation code and ask you to enter PIN1 or PIN2.
  • If you opened the app while there were no active requests, you’ll see “No transaction found” message. It’s not a warning and nothing is wrong: it’s simply a message letting you know that no e-service is waiting for a confirmation at that moment.