I have accounts in several banks. Do I need to register different Smart-ID accounts for each of them?

I performed a factory reset on my smart device. When I install the Smart-ID application again it does asks me to register a new account, why is that so?

What actions can I do in Smart-ID customer service points?

I received an error message “Connection is not secure”. What should I do now?

No, you do not need to have multiple Smart-ID accounts to use online banking services. Smart-ID enables to use all e-services that support Smart-ID. All you need to do to log in to your bank account with Smart-ID is to choose Smart-ID as the login method and fill in requested information (username and/or national ID number).

Smart-ID Basic account has more limited access, you can use it for online banking, but won’t be able to log in to other e-services.

Read more about how to upgrade your Smart-ID Basic account to full-access Smart-ID.

E-service asks me to upgrade my Smart-ID account level. What should I do?

How can I get transaction push messages in my native language on iOS?

How long can I use my Smart-ID account for?

I started authentication but nothing happens on my phone. What should I do now?

Can I use Smart-ID abroad?

Do I need to open the Smart-ID app to use it?

How old do you need to be to use Smart-ID?

I’m trying to use my Smart-ID, but the e-service says that there is no such account.

How much data does Smart-ID use?

Do I need access to the internet to use Smart-ID?

Frequently Asked Questions