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Frequently Asked Questions

Problem: After registering an account, the Smart-ID application is showing the message “App notifications unavailable” and notifications are not working.

Possible cause: This message means that the application wasn’t able to register with Google Push services.

There may be several reasons for this but the most likely is the phone was unable to connect with Google servers to register the Smart-ID application with notification services. Google Play Services is used in the background for registering to notifications services.

Try following steps for a solution:

Verify that

  • Network connection (Wi-Fi or mobile internet) is still available
  • Background data is allowed when using mobile internet connection

Navigate to Settings > Data Usage

  • Open menu and scroll to “Restrict Background Data”. Ensure the option to “Allow background data” is selected. Background data should not be restricted for Google Play Services applications

Navigate to Settings > Apps > Google Play Services

  • Open submenu Data Usage
  • Make sure that option “Restrict App Background Data” is turned off
  • Background data should not be restricted for Smart-ID application

Navigate to Settings > Apps > Smart-ID

  • Tap on submenu Data Usage
  • Make sure that option “Restrict App Background Data” is turned off

Open the Smart-ID application and select the main menu from the top-left corner and tap on menu item “Reset push notifications”. In this view press the “Reset” button. If the registration process is successful, the message “Push Notifications Active” is shown.

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