Frequently Asked Questions

You can choose whether you want the Smart-ID app to bypass your screen lock or not. All options are considered to be safe – so it is completely up to you how you want to use it.

First, launch the Smart-ID app. Then open the menu in the top left corner, find “Application info” and locate “Incoming transactions open app”.

  • Show notifications” means you will see Smart-ID PIN requests but will need to unlock your phone screen to enter the requested PIN-numbers. This is the most common setting to choose.
  • Off” means you will need to launch Smart-ID app manually in order to enter the requested PIN-numbers
  • Always on” means that Smart-ID will override your active screen lock and you can type your PIN-number in without having to unlock your phone first.

There are no screen lock bypass options available for iOS smart devices.

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