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Frequently Asked Questions

You can choose whether you want the Smart-ID app on your Android phone to bypass your screen lock or not. All options are considered to be safe – so it is completely up to you how you want to use it. Note that push notifications for older Android versions and new Android 10 behave a bit differently!

NB! There are no screen lock bypass options available for iOS smart devices.

 

Android push notifications:

First, launch the Smart-ID app. Then open the menu in the top left corner, find “Application info” and then locate “Incoming transactions open app” selection. Different Androids have different navigation paths: read more how to navigate to Android sound alert settings on your phone’s menu.

  • Show notifications” means you will see Smart-ID PIN requests but will need to unlock your phone screen to enter the requested PIN-numbers. This is the most common setting to choose.
  • Off” means you will need to launch Smart-ID app manually in order to enter the requested PIN-numbers
  • Always on” means that Smart-ID will override your active screen lock and you can type your PIN-number in without having to unlock your phone first.

 

Android Q / Android 10  push notifications:

The default settings of Android Q (10) no longer allow background apps to launch activities: you now need to initiate the interaction yourself, for example by tapping on the push notification. It also changes the way push notifications behave on new Androids:

  • Screen lock is on and device screen is turned off:
    You need to press the power button to make transaction activity visible on top of the locked screen.
  • Screen lock is on and the device screen is turned on:
    Transaction activity is displayed on top of the locked screen
  • Device is in active use (screen is not locked and is on):
    System notification is displayed on your screen, you need to click it to open transaction.

You can disable this feature by turning on “Allow background activity starts”: it’ll allow the push notifications to come in as before when the screen lock is on. However, if your device is in use (screen lock is off and device screen is on), background apps still need your permission to launch activities.

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