For e-service providers
Frequently Asked Questions
Requirements for ID-card registration
Smart-ID for users under 18
Warnings and limitations
Closing the account
Do I need access to the internet to use Smart-ID?
How much data does Smart-ID use?
The data amount needed for one Smart-ID transaction is really small, on average it about 5kb.
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I’m trying to use my Smart-ID, but the e-service says that there is no such account.
How old do you need to be to use Smart-ID?
Do I need to open the Smart-ID app to use it?
Can I use Smart-ID abroad?
I started authentication but nothing happens on my phone. What should I do now?
How long can I use my Smart-ID account for?
How can I get transaction push messages in my native language on iOS?
E-service asks me to upgrade my Smart-ID account level. What should I do?
I have a bank account in both SEB and Swedbank. Do I need to have different Smart-ID accounts to use SEB’s and Swedbank’s online banking services?
Does the Smart-ID app support Touch ID solution under iOS operating system?
I received an error message “Connection is not secure”. What should I do now?
What actions can I do in Smart-ID customer service points?
I performed a factory reset on my smart device. When I install the Smart-ID application again it does asks me to register a new account, why is that so?
Can corporate clients use Smart-ID for online banking?
Pressing buttons in the Smart-ID app doesn’t work. What should I do?
Problem: browser session ends in the smartphone before login Smart-ID is completed
Can I use one Smart-ID account to access e-services across different countries?
How to continue using online bank and other e-service after entering Smart-ID PIN code?
How to switch between apps when using Smart-ID?