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Frequently Asked Questions

The most common reason for not receiving Smart-ID notifications on an iOS device is that the device hasn’t been set to allow the notifications. You can fix it easily:

  • open ‘Settings‘ from your home screen;
  • find and tap on ‘Notifications > Smart-ID‘;
  • make sure that ‘Allow notifications‘ is set to “allow” as shown on the illustration.
  • If notifications are not allowed, change it to match the illustration and close the window.

And you are ready! Try using the Smart-ID again: notifications should be displayed on your screen now.

 

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