Frequently Asked Questions

There can be several reasons why you may not get Smart-ID push-notifications on a Huawei phone. In most cases, it’s an easy fix: all you need is to change your phone settings. Just follow the instructions here and you should be good to go!

Problem: Push notifications are disabled

Huawei phones use a customised version of the Android operating system that needs different actions to get push notifications working. This is not Smart-ID specific, this applies to all applications using notifications.

To allow push notifications on Huawei phones follow these steps:

  1. Go to Settings > Advanced Settings > Battery Manager > Protected Apps, then find the app you want to see notifications from, and protect it. This is known as “whitelisting” the app so Huawei’s software doesn’t mistakenly shut it down.
  2. Go to Settings > Apps > Advanced > Ignore Battery Optimisations. By default only “Allowed” apps are shown. To get the list of all installed apps, tap on the header of the app list and select “All”, then find the Smart-ID app and add it to Allowed state.
  3. Go to Settings > Notification Panel & Status Bar > Notification Center, then find the Smart-ID app, then activate “Allow Notifications” and also “Priority Display”. You have to activate the priority part too to make sure you get notifications.

There may be slight delay (around 10 seconds) before notifications arrive on the phone.

The steps above have been confirmed using a Huawei P9 Lite. More information about push notifications can be found on this Huawei push-notifications discussion (Forbes).

Problem: data usage is restricted (Huawei P-series)

If you do not get push-notifications from any of your apps (not just Smart-ID), it might be because data usage is restricted on your phone. To resolve this, try the following:

  1. Open Device Settings;
  2. Go to Apps & Notifications;
  3. Open Apps;
  4. Open Smart-ID native settings;
  5. Open Data Usage;
  6. Under the “Network apps” menu:
    • Enable “Mobile data” if you want to use mobile data
    • Enable “Wi-Fi” if you want to use WiFi
    • Enable both “Mobile data” and “Wi-Fi” if you want to receive push-notifications and use data regardless of how you’re connected to the internet.
  7. Close settings and return to your home screen.

Close the apps you had opened, give your phone a few minutes to connect to the internet and then try to log in to a service you want to use Smart-ID with, such as your online banking.