Frequently Asked Questions

What is OTP and how does it relate to my Smart-ID contact information?

Xiaomi settings: how to allow notifications on a Xiaomi device

How to change Android sound alert settings for Smart-ID

How to use Smart-ID when your smart device does not receive push notifications?

Why do I always get an extra screen asking me to accept or decline a Smart-ID request?

I am not receiving Smart-ID notifications on my iOS devices

How to change Android Smart-ID screen lock settings

Smart-ID notifications are not appearing on my phone

After registration, the Smart-ID application is showing the message “App notifications unavailable”

No Smart-ID notifications when using mobile internet connection

No Smart-ID notifications on Huawei phones