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Error messages

Registration

Error codes for biometric registration

Registration

Biometric registration error: document locked

Registration

When registering for an account, I receive an error message “No parent identified”. What should I do?

This error message means that there was a problem retrieving information from the state Population Register. If you receive this error message, try registering again: it may have been a simple connection error. If the error persists, it might mean that the information about your parent/legal guardian is missing or incorrect. If you are sure that the information you provided is correct, please review your information in the state Population Register:

Starting from the autumn 2017, you can register a Smart-ID account for a minor in a bank office, too. Please note that both the parent and the minor need to bring an identification document.

Registration

Why do I receive an error message redirecting me to review my data in the Population Register after authentication with an ID-card or Mobile-ID?

Registration

When registering with an ID-card, I receive an error “There was a problem loading your data”. What should I do?

Registration

When registering an account in Lithuania, I receive an error message saying “Undisclosed personal data”. Why is that?

Registration

I am using an Android device and tried to register a Smart-ID account using my Swedbank online banking account. But after I have entered my contact data, I get a white screen. What should I do?