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Smart-ID – smart way to identify yourself

Smart-ID is the easiest, safest and fastest way to authenticate yourself online, register in e-services and sign documents.

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  • 543 906users in Estonia
  • 981 192users in Latvia
  • 1 360 640users in Lithuania

For your business

One strong solution for all of your identity needs: universal token for authentication and signing.

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Case studies

Find out how our clients with Smart-ID changed their experience of digital services

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Quick HELP

Do you need to update your Smart-ID?

Smart-ID accounts need to be renewed (and re-authenticated!) every 3 years. Just make sure you have updated your app software before and you have your preferred authentication method available.

  1. Guidelines for renewing your Smart-ID account
  2. Updating the app and phone software

Are you getting a new phone?

If you’re getting a new phone (or have reset your phone) and want to continue using Smart-ID, you need to register a new account. Follow these easy steps and you’ll be ready to go in no time:

  1. Download Smart-ID app
  2. Register a new account
  3. Delete your inactive accounts

What is Biometric registration?

Biometric identification suits you if you can’t use other electronic registration methods but you do have a passport or ID-card with an electronic chip and a mobile phone with NFC-support. This enables you to scan your documents at home to complete the authentication process.

  1. Requirements for biometric registration
  2. Getting ready: how to avoid mistakes
  3. Step-by-step instructions 
  4. Error codes and how to solve issues
  5. What to do if your document got locked

How to sign documents with Smart-ID?

There are several ways to sign document with Smart-ID. E-services you already use allow you to confirm transactions and sign agreements within the e-service itself. If you want to choose what and where to sign, you can use online signing services (like Adobe Sign, Lahdes and Dokobit), desktop software (DigiDoc4 and Dokobit add-in) or mobile apps (Dokobit or RIA DigiDoc).

  1. Digital signing with Smart-ID 
20.02.2024

Smart-ID in 2023: A Year of Exciting Changes and Progress

2023 has been an exciting year, full of big steps forward for Smart-ID, all with a simple goal in mind – to make managing your digital identity straightforward and safe. Simply put, we've been working hard to make your online life easier and safer.
Read more
15.01.2024

Biometric Registration Expanded for All Users From the Age of 7

As part of our mission to fortify online security from early age and foster financial literacy amongst youngsters, we have made an essential amendment to Smart-ID's registration process by making biometric registration for Smart-ID account available to all users, including those as young as 7 years of age.
Read more

Why Smart-ID?

  • Convenient & fast

    Simple user interface and fast-acting

  • Multi-device

    Across device and multi-device usage

  • Secure

    Innovative use of advanced cryptography and proven PKI

  • Cross-country usage

    Same eID works across countries

  • Legally binding signatures

    Qualified Electronic Signature level digital signatures

  • Compliant

    EBA guidelines, eIDAS, GDPR and PSD2 requirements

Online services

you can log-in to with Smart-ID app

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Some awesome words from happy clients

Smart-ID app is easy to use and loved by our users, and offers a safe and secure identification and signing solution for e-service providers. 

  • We, Latvijas Mobilais Telefons, take care not only that our customers have a powerful phone and Internet, but also that future technologies make the life of our customers more comfortable today.
We are one of the first to introduce modern, affordable and secure service not only in person, but also online in cooperation with SK ID Solutions and LVRTC. In 2019, we jointly developed the LMT personal identification and signing platform, which makes it easier for every resident of Latvia to confirm their identity and sign documents with a qualified electronic signature.
More than half of our customers are happy to choose Smart-ID app as a friendly and intuitive solution in everyday cooperation with LMT. The widespread use of Smart-ID in other industries and its recognition is an important driver in the circulation of digital documents in the cooperation between LMT and customers. We are always looking forward to innovations in the Smart-ID solution, which we are happy to implement in the LMT personal identification and document signing processes. Thank you for the excellent cooperation, growing together and helping Latvia to grow!

    Ilze Saulīte

    LMT Director of Private Banking Service

    Description
  • As most of people use Smart-ID, probably more than eParaksts, it was decided to introduce Smart-ID, which, in addition to eParaksts, allows to identify the person who wants the pharmacy to process their e-prescriptions. Smart-ID, unlike the standardized OAuth type eSignature, uses a different type of identification mechanism, so its implementation requires additional resources, especially the requirement to register the IP address from which identification requests are made. SK is very responsive and competent, however, the use of service based on IP addresses could be changed. The introduction of Smart-ID gives the customer the opportunity to choose the most convenient way of identification (Smart-ID or eSignature), thus expanding the range of customers.

    Anita Poznyak

    Pharmacy manager, Member of the company's board

    Description
  • We have been using the Smart-ID solution offered by SK ID Solutions AS Latvian branch for more than a year. As soon as we started working on the creation of a digital form of the Neste fuel private card, it was clear that the safest, most convenient and suitable tool for customer authentication and signing of applications, as well as fuel card contracts, is Smart-ID. Currently, we use Smart-ID solution both to identify potential B2C Neste card customers and sign private card applications, to authenticate customers on our document signing portal, as well as to sign fuel card agreements. The Smart-ID solution has significantly improved neste's private card customer experience - the ability to remotely apply for a Neste card and digitally sign a fuel card agreement, as well as reduced the number of paper applications to be processed manually and contributed to the quality level of Neste customer data. Our recommendation to the Smart-ID team, based on neste's customer questions and feedback, to further emphasize and remind about the differences and advantages of the basic and full version of Smart-ID, to supplement the information on the website, how customers of other banks can apply for the solution and proactively inform the customer about moving and updating the Smart-ID version to the full version after the phone change.

    Description
  • We're extremely happy with SK's services and customer support. It's wonderfully convenient that SK provides a complete range of authentication and signing services all in one place! We utilize all of SK's services, including Smart-ID, Mobile-ID, Validity confirmation, Timestamping, and Organisation Certificates. The customer service is consistently speedy and friendly. We make use of these services both within our internal systems, such as Virosoft (our personnel information system), where employees can access salary information, and our document management system for signing, as well as in the financial system. We also use them in external systems like the patient portal at https://ipatsient.itk.ee/, where patients can schedule appointments and confirm their arrival. SK's services are secure and user-friendly at the same time. Keep up the exceptional work!

    Raul Veeber

    Head of IT Department

    Description
  • SK services are very valuable due to their emphasis on information security and data protection.

    Eesti Energia AS

    Description
  • Using Smart-ID for customer authentication doubled the number of monthly new users in our mobile bank. We are very satisfied with Smart-ID regarding both the ease of technical integration, as well as convenient user experience of the application. This mindset is supported by our internet and mobile banking clients from whom already 25% are using the possibilities of Smart-ID.

    Margus Holland

    Margus Holland

    LHV Bank - Head of Digital Banking

    Description
  • Running your business with Xolo can be easily managed using Smart-ID. For our customers, Smart-ID is an important login alternative to e-Residency ID card in case customer uses a device where ID-card software isn’t set up.

    Erik Mell

    Erik Mell

    Xolo - Co-founder

    Description
  • ‘Professional and close cooperation led to a fast and smooth launch of Smart-ID. Smart-ID satisfies our customers’ top priorities, namely, ease of use, convenience and security. Consequently, the number of app users in our credit unions increases each day.’

    Jovita Platenkovienė

    Jovita Platenkovienė

    Director of Business and IT Development Department Lithuanian Central Credit Union

    Description
  • ‘One of the strategic directions of the GENERAL FINANCING BANK is the digitalisation of its processes. We seek to provide our customers with every opportunity to be independent with a minimum of effort. Smart-ID ensures not only fast and secure authentication, but also a smooth remote completion of the transaction processes.’

    Laura Meškauskienė

    Laura Meškauskienė

    GENERAL FINANCING BANK Director of the New Products and Innovations Department

    Description

Achievements

2023

Obtained local qualified status for authentication in Latvia


In the TOP 10 most used apps in Lithuania


Most loved digital tool brand in Latvia

Recognised as the most loved digital tool brand in Latvia based on the Brand Capital survey.


Enables Apple Watch support

for electronic authentication and signing directly through the Apple Watch.


Now available in Belgium

2022

Smart-ID won joint 5th place as the most loved brand in Estonia


Smart-ID celebrates its 5th anniversary!

Smart-ID App user base grows to 3 274 621

Supports more than 700 e-services with authentication or for electronic document signing.


1500+ devices supported by Smart-ID app

Available platforms: App Store, Google Play, Huawei AppGallery.


Smart-ID app launched in India

App: Jio SecureID

2021

The most reliable authentication solution in Baltic countries.

International study by SK ID Solutions (e-identity solutions provider) highlights Smart-ID as the most reliable authentication solution in Baltics.


1 billion Smart-ID transactions made this year


Smart-ID app released for Huawei AppGallery

Smart-ID is now also available for download by Huawei smartphone users


Smart-ID app launched in Iceland

App: Audkenni

2020

Biometric registration method launched

Users can now register accounts by scanning their own travel documents.


State support for Smart-ID

All Estonian state services have full Smart-ID support and Smart-ID is used for age verification in Latvia.


Cloud signing

Adobe Acrobat Sign services now have Smart-ID support.

2019

Secure authentication recognised

Smart-ID authentication schema was evaluated as „level high” in Estonia and Smart-ID support is added to all state services.


Smart-ID app reaches 2 000 000 users

2018

Digital signatures

Becoming certified as QSCD means that signatures given with Smart-ID have the same legal standing as handwritten ones across European Union. 


Breakthrough of the Year

Smart-ID wins ITL’s Breakthrough of the Year.

2017

Prestigious awards

Smart-ID wins Service of The Year from Lithunian Industry Confederation and Silver in Estonian Design awards.


Smart-ID launch and reaches at first year 300 000 users