Frequently Asked Questions

Instructions for the minor

Step 1: open the Smart-ID app on your smart device

Open the Smart-ID app on your smart device and select “Register new Smart-ID”. You will be asked to select your country of residence and authentication method (choose “ID-card”).

Please note that registration with NFC option may not yet be available in your country.

You’ll also have to read through and agree to the terms and conditions of using Qualified Smart-ID Certificates (confirming that you want to use Smart-ID for authentication) and enter your contact details.

Step 2: Identify contactlessly

To identify yourself using ID-Card with NFC you need to enter 6-digit ID-Card access number (CAN) and ID-Card PIN1 code. As ID-Card needs to be held near phone during communication, PIN1 code is asked before actual transaction.

After that hold your ID-Card against your phone until reading has completed.

Step 3: choose your PIN-codes

Next you’ll be asked to choose the PIN-codes you want to use with your Smart-ID app. Please note, Smart-ID PIN-codes can’t be restored or reset, so it is important that you choose PIN codes that are easy for you to remember but are also difficult for others to guess. For more information on PIN codes, read our tips on PIN-codes.

Step 4: Confirm your details and share the signing link with the guardian

Confirm details about your device and data read from ID-Card and share the signing link with one guardian for Smart-ID account application signing.

Step 5: finalize the registration process on your smart device

The last step of Smart-ID registration is to confirm that you can recall your Smart-ID PIN 1 and PIN 2 codes.

Wait for guardian to sign Smart-ID account application, after that registration can be completed.

Step 6: hurray, it’s time to enjoy!

Celebrate your new electronic freedom and log in to one of the e-services using your brand new Smart-ID account! You could, for example, log in to your online bank account. Just choose “Smart-ID” as your authentication method. The Smart-ID app on your smart device will let you know when you need to confirm your log in with PIN 1. Just follow the instructions on your screen, it’s really that easy! Don’t forget that you can use Smart-ID across multiple devices – i.e. you can use it to log in to services through your computer and once you’ve confirmed login/transaction on your Smart-ID app, the browser will automatically redirect you within a few seconds. Just try it, it really will make your life so much easier!

Instructions for the guardian

1. Open the link in the message shared by your child and open the corresponding signing link under your name. Follow the instructions on the page.

   

   

   

   
   
2. After reading and agreeing to Smart-ID Terms & Conditions, you will be presented with the Smart-ID account application for your child. Confirm the application by signing it with your Smart-ID, ID-card or Mobile-ID and your child’s Smart-ID account will be activated shortly afterwards.