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Error messages

Registration

Sid2Sid.REGISTRATION_FAILED

A common reason for this issue is that the required security checks could not be completed successfully. Please make sure that your device and the Smart-ID app are fully up to date.

When registering Smart-ID using your previous Smart-ID account for authentication, please make sure that you are not using a VPN or other security software that may hide or change your network location.

For the best experience, we recommend connecting both mobile devices to the same network.

Registration

AppError.APP_DOC_SCAN_NO_CHIP

Registration

Error codes for biometric registration

Registration

Biometric registration error: document locked

Registration

When registering for an account, I receive an error message “No parent identified”. What should I do?

Registration

Why do I receive an error message redirecting me to review my data in the Population Register after authentication with an ID-card or Mobile-ID?

Registration

When registering with an ID-card, I receive an error “There was a problem loading your data”. What should I do?

Registration

When registering an account in Lithuania, I receive an error message saying “Undisclosed personal data”. Why is that?

Registration

I am using an Android device and tried to register a Smart-ID account using my Swedbank online banking account. But after I have entered my contact data, I get a white screen. What should I do?